Shipping policy
Order Processing
Each order is handled with care and intention. Please allow 1–3 business days for processing before shipment. Orders placed on weekends or holidays will begin processing the next business day. Once your order ships, you’ll receive a confirmation email with tracking details.
All standard deliveries typically arrive within 3–7 business days after processing.
Delivery times may vary depending on your location and carrier service.
Order Tracking
Once your order is en route, you’ll receive tracking information via email so you can follow your package’s journey. If you do not receive tracking details within 48 hours of shipment, kindly check your spam folder or contact us directly at [Kencialouissaint@yahoo.com].
Shipping Destinations
We currently ship within the United States.
For international inquiries, please contact us before placing your order so we can confirm availability and shipping rates to your region.
Lost or Damaged Packages
While we take great care in ensuring your order reaches you, Kencia Boutique is not responsible for delays, losses, or damages caused by the carrier or incorrect shipping information provided at checkout.
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can assist promptly.
Local Pickup
For our local customers, complimentary pickup is available by appointment. Pickup details will be sent via email once your order is ready.
Need Assistance?
Our team is here to help. For any questions regarding your order or shipment, please reach out to us at [Kencialouissaint@yahoo.com] Subject "Issue with order", or through the Contact page on our website.